Frequently Asked Questions
Everything you need to know about MyRoofGenius
How quickly can I access the products after purchase?
All digital products are available for immediate download after purchase. You'll receive an email with a secure download link that's valid for 24 hours. You can also access your purchases anytime from your account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe checkout. We also support Google Pay, Apple Pay, and ACH bank transfers for enterprise customers.
Is there a refund policy?
Yes! We offer a 30-day money-back guarantee on all products. If you're not completely satisfied, contact support@myroofgenius.com for a full refund. No questions asked.
Can I use the tools on multiple devices?
Yes, your license allows installation on up to 3 devices. The Pro Subscription includes unlimited device access and team sharing features.
Do you offer training or support?
Every purchase includes access to our video tutorial library, documentation, and email support. Pro subscribers get priority support with 24-hour response time and monthly group training sessions.
How does the AI Roof Inspector work?
Simply upload photos of the roof, and our AI analyzes them to identify damage, estimate materials, and generate professional inspection reports. It uses computer vision trained on 100,000+ roof images.
Can I integrate with my existing CRM?
The Roofing Business OS integrates with popular CRMs including Salesforce, HubSpot, JobNimbus, and AccuLynx. We also provide API access for custom integrations.
Are the contract templates legally compliant?
Our contract templates are reviewed by construction attorneys and updated quarterly to comply with state regulations. However, we recommend having your legal counsel review before use.
What's included in the Pro Subscription?
Pro includes all current and future products, unlimited usage, priority support, team collaboration (up to 10 users), API access, custom branding, and exclusive beta features.
How accurate is the Smart Estimator?
Our Smart Estimator has 95% accuracy based on field validation. It factors in local labor rates, material costs, waste factors, and complexity modifiers. You can customize all variables.